ULTIMATE INSULT HURLED BY THE TECH SUPPORT GUY

Photo by SEO Galaxy on Unsplash
It started with the Earthlink support person issuing instructions — you know the drill: scroll down to this, click that, from the dropown box select this, type in the other. We were trying to get the Sent function of my email out of a snit; it had begun greeting any attempt to send messages with one of those dreaded “Cannot Send Mail. SMS Error something or other” boxes.
I had finally connected with a tech support guy on a phone help line.
Patiently I followed instructions. After an hour or so we came painfully to the end, hit Refresh, no luck. Smile, repeat. Another hour and my default pleasant demeanor was tested, but still in place. Problem not solved.
On background: I do have a brain. Though hardly a tech nerd, I am able to follow instructions. The support person, however, was convinced I was not following instructions properly. This is where things started downhill.
“Do you have someone there to help you?” he asked.
“I’m not sure what you mean,” I replied. “I thought you were helping me.”
“Is your husband there,” he asked?
So, here we are. Still living in a world wherein it is assumed that “the little woman” — especially if she’s as old as I am — really doesn’t know much beyond how to bake a pie, so if you’re a tech support guy of course you need to speak with the man of the house.
“He’s been dead for six years,” I said. “When he was alive I had to help him with the computer. Do you have any other questions?”
“Oh, I’m sorry for your loss,” he said. I found this unhelpful.
Because I live in a building with an Activities staff, just for fun I called that department and asked if someone had a few minutes to stop by. My friend Oli immediately walked in.
“Here’s my friend Oli,” I said to the tech guy on speaker phone.
“Hello,” she said in her most authoritative young voice. “I graduated in computer science; what can I do for you?”
The tech support guy thereupon put Oli through the drill while she checked exactly all the same boxes etc etc etc until they came to the end. Hit refresh, no luck. “You are not solving the problem,” Oli said before leaving. (She gave me a two-thumbs-up sign.)
Update: My emails are now merrily sending. This morning, following the instructions of a third tech support guy, I managed to change that one elusive number or letter or whatever needed changing. The one the first two had never managed to identify. But with someone, finally, who knew what steps needed to be taken I was able to get my Send function out of its snit.
With no one else at home.



















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